News & Media

Organizational Change Management and Customer Success with ServiceNow [and How to Get There]

“We make the world of work, work better for people.” – John Donahoe, CEO, ServiceNow®.  ServiceNow, the technology company, is talking about people as the critical factor of their customers’ success.

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The 4-C’s of a Global Payroll Transformation Journey [Why a Third-Party Advisor is a Must]

If you have ever purchased a diamond you know the 4-C’s are very important to the process.  The diamond industry has done an excellent job defining their customer and product and educating the buyer on exactly what to look for!  The global payroll industry has been trying to accomplish the same buyer awareness for about a decade, but there is still a great amount of opinion and difference over what is really important so we thought we would try to give our view of the global payroll 4-C’s to help you figure out your diamond solution to paying your workforce!

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3 Keys to Customer Success with ServiceNow

Refreshing and spot-on!  These are two thoughts I had while listening to the keynote speech at the ServiceNow® Knowledge18 PartnerNow conference.  “Refreshing” because I am finally seeing a formal, strong emphasis on the people side of the enterprise from a major technology player.  “Spot-on” because for years, I’ve been telling anyone willing to listen that Organizational Change Management (OCM) is essential for successful business projects in an enterprise. 

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Recruit the Relationship, Not the Role [3 Easy Steps]

It was the first lesson I learned on the first day of my recruiting career, "recruit the relationship, not the role."  As intuitive as the sentiment seemed when I first heard it, it appears that far too often the recruiting industry seems to lose sight of this profoundly important concept.

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GDPR: 6 Legal Grounds for Processing Personal Data

There are six legal grounds for processing personal data under the General Data Protection Regulation (GDPR).  Once GDPR comes into law on May 25th 2018, you must meet one of these conditions if you process personally identifiable information (PII) or you will face administrative fines of up to €10M ($12,443,500 USD) or 2% of your turnover from the previous 12 months.

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Top 3 Take-Aways from ADP's Meeting of the Minds 2018

I’m sure there are more than three take-aways from Meeting of the Minds 2018, but these are three that resonated with me:

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Focus on India: Year-end Activities [4 Key Items to Validate with Every Employee]

Every country around the globe has specific procedures for payroll year-end and closing of financial obligations to their respective government bodies.  In this latest Focus On series, we would like to flash some insight on India payroll year-end activities and tasks since it’s precisely that time of year in this country now.

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Why Now is the Perfect Time for Global Payroll

In a meeting room of a major blue chip multinational company, the CHRO shares a presentation:

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Spencer Thomas Group Promotes Eric Villaverde to Vice President, HR & Payroll Solutions, Latin America

PORTSMOUTH, N.H., January 23, 2017– Spencer Thomas Group (STG), a Professional Services firm providing management consulting and senior project resources worldwide announced today that Eric Villaverde has been promoted to Vice President, HR and Payroll Solutions, Latin America (LATAM). In this role, Eric will continue to drive STG’s growth in the region and work from STG’s Sao Paulo, Brazil office.

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