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STG is Your Experienced ServiceNow® Partner

By Bob Dell Isola, SVP, Global Services

Now, more than ever, strategic IT management is necessary to optimize IT’s value to an organization to be more efficient and cost effective. Whether you are just implementing ServiceNow® or seeking greater efficiencies for leveraging your existing investment, Spencer Thomas Group (STG) can help you design and implement solutions offering new features and functions that may not be available through a basic ServiceNow® implementation.

As an experienced ServiceNow® Services Partner, STG identifies problems and addresses challenges up front, delivering planning, business process improvement, process workflow, customization and configuration of ServiceNow® solutions for your organization’s unique needs.

STG provides experienced, flexible, end-to-end project implementation teams with all the required skill sets. We employ a tried and true delivery framework using a hybrid Agile/Rapid Application Deployment (RAD) software delivery model. Our approach is iterative to ensure client alignment; we consistently deliver quality service to ensure complete customer satisfaction.

Screen Shot 2018-05-07 at 9.39.36 AMSpencer Thomas Group’s ServiceNow® Practice
As an experienced ServiceNow® Services Partner, STG identifies problems and addresses challenges up front, delivering planning, business process improvement, process workflow, customization and configuration of ServiceNow® solutions for your organization’s unique needs. Whether you are just implementing ServiceNow® or seeking greater efficiencies for leveraging your existing investment, STG can help you design and implement solutions offering new features and functions that may not be available through a basic ServiceNow® implementation.

STG provides experienced, flexible, end-to-end project implementation teams with required skill sets, including Management / Business Consulting, Business Analyst, Developer, QA, Project Lead and Project Management services. We employ a tried and true delivery framework using a hybrid Agile/Rapid Application Deployment (RAD) software delivery model. Our approach is iterative to ensure client alignment; we consistently deliver quality service to ensure complete customer satisfaction.

Service Relationship Management
- Develop and deploy IT or Business Services

Systems Integration, Migration, and Conversions
- Create and install standard and custom integrations
- Migrate data from source to ServiceNow®
- Convert applications from other services to ServiceNow®

Solutions Architecture
- Technical system architecture planning
- Process improvement planning
- Information architecture
- UX, UI Design

Transformation Management
- Business process improvement, streamlining and automation
- Project management of business initiatives from other products and services to the ServiceNow® platform

Support
- Onshore/offshore support model is available for 24 hour support
- Communication strategies that mitigate project risks up front and keep our customers informed every step of the way

Customization
- We build custom applications on the ServiceNow® platform to support your organization’s unique needs

Organizational Change Management
- STG's OCM practice helps clients successfully address the key obstacles to adoption of new technologies and processes.

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